In 2021, Peel Ports Group (Peel Ports), one of the largest port groups in the United Kingdom (UK), signed a Service Level Agreement (SLA) with OceanWise to deliver consistent, reliable servicing and maintenance to the wide variety of environmental monitoring systems and sensors that Peel Ports have in place across all their sites.
The Peel Ports Group is made up of 7 strategically located ports across the UK and Ireland, stretching from Clydeport in Scotland down to London Medway in the Southeast.
Variety of systems and sensors at Peel Ports’ sites
Peel Ports recognised that waiting until there is a problem was no longer an option
At each of these sites is a variety of systems and sensors delivering real-time environmental data for key port operations, including pilotage, vessel management and hydrographic surveys. As well as providing historical data records for environmental impact studies and analysis.
Peel Ports recognised that waiting until there is a problem was no longer an option and they need a more proactive approach to their servicing and maintenance.
Systemised plan under Service Level Agreement (SLA)
In 2021, they contracted OceanWise to deliver a systemised plan under a Service Level Agreement (SLA), which would bring a multitude of benefits to the business, including fewer unexpected failures, less data outages and improved confidence, which supports their situational awareness and decision making.
Importantly, they needed a supplier they trusted to deliver ‘technical management of outages, strategic spares and fault finding’. They needed reliable support within their prescribed response parameters.
“Thanks team, great work, this is exactly what our SLA was supposed to deliver with a proactive approach,” said Russell Bird, Peel Ports Group’s Hydrographer.
Annual servicing and maintenance
Using experienced engineers, OceanWise has been delivering annual servicing and maintenance to Peel Ports
Using experienced engineers, OceanWise has been delivering annual servicing and maintenance to Peel Ports, as well as emergency call outs and out of hours remote support.
Their unique experience with environmental monitoring systems and sensors allows them to diagnose any existing issues quickly, spot potential future problems and ensure Peel Ports data is delivered to those who need it, when they need it.
Peel Ports Group – OceanWise partnership
By maintaining, testing and servicing the equipment, OceanWise are able to extend its lifetime and improve the return on investment for this important customer.
Caroline Levey, the Managing Director at OceanWise, said “We have enjoyed working with Peel Ports for the last ten years and had already built up an excellent working relationship. The delivery of an SLA was a natural extension to the work that we’re delivering and allows us to ensure that their systems stay reliable, and their data is protected from the ground up.”
