Quality Promise „Efficient Cargo Claims Handling” | Hapag-Lloyd

Incidents to customers having to submit cargo claims, be it damages or loss of cargo, cause inconvenience and cost time. With its seventh Quality Promise „Efficient Cargo Claims Handling”, Hapag-Lloyd has set itself the goal to significantly accelerate cargo claims handling by reducing the total amount of time between receiving a customer’s cargo claim and proposing a resolution. 

• Efficiency