Satcom Global announces the launch of the new GlobalNet portal for online management of satellite communication services. The new portal is providing Satcom Global customers with an improved user-friendly platform to activate and deactivate services, buy prepaid services and set up alerts, instantly.
Satcom Global customers who are familiar with the original GlobalNet, are continuing to benefit from the many popular features following migration to the new portal, but will also enjoy a bright, easy-to-use dashboard with improved functionality.
GlobalNet portal
The GlobalNet portal supports the needs of both the end-user customers, dealers, and resellers
The intuitive new site also hosts a new built-in reporting portal, and additional services are now available for self-activation such as the recently launched Iridium Certus plans.
Designed and managed by Satcom Global’s in-house product development team, the new GlobalNet portal was developed to support the needs of both the end-user customers who wish to have more visibility of their services, as well as the integral channel of dealers and resellers who benefit from more advanced online tools to support their customer bases with satellite communications provisioning and purchases.
Features of the intuitive platform
Several key Satcom Global channel partners were involved in beta testing to explore the new features of the portal as well as ensure ease of use. The improved usability of the new online site was designed to guide users with varying satellite communications knowledge through service activations and purchases easily, with prompts to help avoid mistakes.
It also allows users to take more active control of their services with advanced functionality for the set-up of watches and alerts, which help customers monitor and manage usage, avoiding overspend.
More visibility
GlobalNet will become the one-stop portal for all Satcom Global services online to meet the varied needs
Satcom Global’s Director of Product Development, Paul Mitchell, said, “Many Satcom Global customers are now up and running on the new portal, and we’re thrilled with the response we have had so far with users reporting a real difference in the ease of use of the portal."
"More and more satellite users are wanting visibility of their communications with the ability to make their changes to services instantly. The new GlobalNet portal is meeting the varied needs of our diverse customer base and will continue to do so as we launch more exciting features in the months to follow.”
One-stop service portal
GlobalNet is set to become the one-stop portal for all Satcom Global services online, with the in-built reporting tool being the first major service to be integrated.
Within the reporting tool, customers can request and subscribe to reports providing wide-ranging information and intelligence on active services and usage. Soon, other existing Satcom Global value-added services will be relocated to the GlobalNet site, in addition to upcoming exciting new features – watch this space.