In wake of the COVID-19 pandemic, Maersk, the integrated container logistics company, is taking all necessary measures to keep its employees safe and its customers’ supply chains moving with minimum disruptions.
Maersk has ensured all its office-based employees work remotely with access to adequate IT infrastructure. The company is also urging its customers to make full use of its online platforms in the interest of ensuring safety for all. By leveraging pre-existing high-impact digital platforms, Maersk seeks to serve its customers smoothly during these times.
Digital platforms
Over the last few years, Maersk has increasingly invested in its digital platforms to find new ways to simplify container transport, cut down on turnaround time, reduce costs and boost transparency for its customers worldwide. Pakistan is currently under lockdown, and the Government has deemed the logistics sector to be an essential service that needs to be kept running.
Maersk has increasingly invested in its digital platforms to find new ways to simplify container transport
The company’s online platforms, starting with its website Maersk.com, along with products such as Maersk Spot, Twill, and others are available for customers, with which they can easily get online quotes, make instant online bookings, move goods across land and sea by truck or ship with guarantee and get full visibility of their cargo’s journey.
Minimising human interaction
Going a step further, especially in the current times when social distancing is of utmost importance, Maersk has also enabled its customers to pay digitally instead of physically visiting counters for payment.
Maersk is one of the first logistics import and export partners in the country to issue Export documents digitally for our Web- BL customers by accepting scan copies on email until lockdown ends, thus ensuring human interaction is minimised or negated.
Keeping the services intact
“At Maersk, the safety of our employees and customers comes first. Our offices switched to working from home before the official lockdown. Shipping and Logistics are declared “essential services” during the lockdown, and we recognise the critical part we play in keeping supply chains moving, particularly where these could be crisis-critical commodities.”
We have switched to multiple digital and other solutions to ensure supply chains remain functional"
“Our teams continue to stay in touch with customers using digital platforms. While taking necessary precautions to keep our employees and community safe, we have switched to multiple digital and other solutions to ensure supply chains remain functional and intact and our services stay operational at this crucial time,” said Aruna Hussain, Managing Director – Maersk Pakistan.
Digital solutions for Maersk customers
- Maersk.com: Maersk’s official website, is one single platform that helps customers with online quote requests, instant booking confirmation, managing and tracking shipments, tariff inquiry, and online live chat support 24*7.
- Maersk Spot: Digital pricing solution for guaranteed loading which turns out to be an extremely important and deciding factor in current uncertainties. Maersk Spot is available for both ocean as well as inland transportation.
- Twill: Easy solutions for smaller and less experienced customers who can be handheld through the complex processes of shipping.
- Maersk shipment and MyFinance Mobile Apps: Enable customers to perform all the necessary tasks such as tracking, managing, booking, etc on the smartphone remotely while on the move as well as download invoices which they can pay digitally through IBFT, RTGS, etc.
Ease for customers in COVID -19
- E - Payments: Payment acceptance through multiple online modes including IBFT, ATM, RTGS, Pay Order.
- Fast Track counter: COVID related essential shipments upon intimation get Delivery Order on priority. Customers do not have to wait to get the shipments released.
- Cross Border support: Liaising with customers and authorities for smooth passage of essential cargo in and out of landlocked Afghanistan.
- Aid & Relief Sustenance: Managing logistics and distribution of essential supplies being brought into Pakistan by global Aid & Relief organisations to fight the COVID-19 threat.
- Warehouse & Storage solutions: Providing storage solutions to our customers for Bonded/Non-bondage storage of containerised as well as non-containerised cargo.
- Online Bill of Lading: Large majority of customers can print/ release Bills of Lading from their own offices on Maersk-provided stationery.